Service delivery and management of key applications relies on scalable, robust and performant supporting infrastructures. Knowing if a server or network is available is no longer a good measure of how well an application is supporting the business needs. Application downtime can mean millions of pounds of lost revenue in high transactional systems, therefore understanding how an application is putting stress on current infrastructure capacity is a necessity if the business is losing money due to outages in key services. Applying capacity planning and profiling initiatives during the release cycle can ensure the unknowns are eradicated and time, effort and money can be best spent in areas that enable the IT department to deliver competitive advantage to the business. Monitoring, managing and reporting outages in a way the business understands means communication and proactive measures can be applied to ensure the impact to the business is kept to a minimum. Ocean Traders  has extensive experience in understanding what is needed for service delivery teams to progress along the IT Management Process Maturity Model (defined by Gartner). Our consultants will work with you to define and roll out a strategy to progress the service delivery maturity within your organisation. We will assist in bringing together disparate teams and 3rd parties to your business during a series of workshops to ensure the buy of relevant parties and ensure the value of change is seen to all. Applying proactive service management principals will not only reduce the cost and time taken to keep your key services available and performant, it will increase your customer’s satisfaction (be they internal or external) and ultimately increase revenue and profitability.